Policy

We ship internationally, please see below for estimated shipping times. Orders are dispatched within 7 working days after confirmation of purchase. Shipping costs are calculated at the checkout and may vary.

Location

Estimated Time of Arrival

UK Shipping

~ 1-8 days *

EU Shipping

~ 1-8 days *

International Shipping

~ N/A **

* All numbers given in working days. If your order has not arrived in time, please contact us and we will advise accordingly.
** International shipping times vary, if you would like a better estimate please contact us.
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If you are ordering goods for delivery outside of the UK, please note that your delivery may be subject to import duties and taxes, which are levied once the goods reach the country of destination.

Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that we have no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty charges that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
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Discount codes must be entered during checkout to apply. By using a discount, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Discounts cannot be applied retroactively to previous purchases. Only one discount can be used per transaction unless stated otherwise. Each discount has a specified validity period and cannot be used after their expiration date, we reserve the right to modify or terminate discount codes at any time without prior notice.

Discounts are available for personal use only and cannot be transferred, sold, or exchanged. Codes are applicable to products and services as specified in the promotional material or correspondence. Discounts may only be valid in specific scenarios. For example, discounts may only be valid for new customers or specific groups (e.g., students, repeat clients), discounts may exclude specific items (e.g., limited edition prints, original artwork, or collaborations), discounts may not be applicable to shipping fees and discounts may have a minimum spend requirement.

We reserve the right to cancel orders if misuse of discounts is detected. This includes, but is not limited to:

Sharing single-use codes publicly.
Using multiple codes in violation of the stated policy.
Attempting to redeem expired or invalid codes.
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We have a 14 day return policy, you will have 14 days after receiving your item to request a return. To be eligible for a return, you must provide proof of purchase, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. Unless your item is defective, damaged or you have received the wrong item, you will be responsible for the cost of return shipping.

Certain types of items cannot be returned, like perishable goods, personal care goods and custom products (such as special orders, personalised items or commissions). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
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To start a return, you can contact us at hello@kimisanbhopal.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can best help solve the issue.

We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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We are aware that some parts of our website are not yet fully accessible. We endeavour to fix this by adding alt tags to all of our website images, starting with our most visited pages first and then working backwards by date of upload. This will take some time due to the amount of images on our website but we aim to work on this weekly until it is complete.

We work to make our website text easy to understand, however, if you need information from this website in a different format such as an easy read PDF, or if you think there is more we should be doing or think we are not meeting accessibility requirements, please email us at hello@kimisanbhopal.com with ‘Accessibility’ in the subject line and we will do our best to support you.
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All documents, programmes, publications, designs, products, processes, software, technology, information and ideas (Content) provided by or described in this website are property of Kimi San Bhopal and/or our affiliates or partners, and are protected by UK and international copyright laws and other intellectual property laws, unless stated otherwise.

The Content is provided to users of this website for informational purposes only. Except if expressly permitted or by applicable law, users may not copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify or otherwise make available or communicate to the public any part of the website, or systematically extract material from the website or any document available through it, or in any other way, commercially exploit all or any part of the website or any document available through it without our prior written permission.
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We are committed to respecting any data you share with us, keeping it safe and only using it in ways that are legitimate. We will always be transparent about how we are processing your data and will only share it with other organisations if you have given us clear consent to do so and where we have a legitimate reason to do so. This privacy notice sets out how we collect data, how we will process it and what rights you have.

We will only collect and store the personal data that we need, and it will be stored in line with current legislation and our Data Protection Policy. All personal data that we collect will be stored securely in password protected and restricted systems. Only relevant staff will have access to your data. All staff and data processors who have access to your data will regularly undertake data protection training and follow our policies and procedures.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Where possible, we store your data on servers that are based in the European Union. Where this is not possible, your data is stored on non-EU servers by organisations operating under the Privacy Shield framework.

We will only share your personal information with partners if you give us permission to do so. We won’t share your information with any other organisation for marketing, market research or commercial purposes, and we don’t pass on your details to other websites, unless your explicit consent is obtained beforehand.

We regularly review our privacy notice, and we may make changes from time to time. Any changes made will be updated on our privacy notice and posted to our website. This privacy notice was last changed in January 2024.
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We treat your relationship with us as confidential unless there is a risk of serious harm or abuse (self inflicted or otherwise) to you or someone else. In this instance, we may have to pass this information onto a third party such as the emergency services.

We may collect information about you when you:

Request information about a product
Attend an event
Give consent to receive our newsletter or other marketing materials
Give consent for use of your image, video footage or words, for a testimonial or review
Enquire about a service, event, or opportunity, in order for us to fulfil your enquiry
Collaborate with us
Apply to work with us

Data we collect depends on how you interact with us, but may include:

Name, address, telephone number, email, social media handles
Order and payment information
IP address
Date of birth, gender, ethnicity, your health, Special Educational Needs (SEN) or disability you tell us about, faith
Your interests and motivations, your employment history, National Insurance Number, your nationality and right to work in the UK
Any other personal information you submit to us
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As a data subject, your rights include:

Access and obtain a copy of your data on request
Request to change incorrect or incomplete data
Request to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
Object to the processing of your data where we are relying on its legitimate interests as the legal ground for processing
Request to port your data to another organisation

To provide you a better service we use the following third party platforms:

Webflow (for online content management and e-commerce)
Instagram (for online content management, outreach and advertising)
Etsy (as a a secondary e-commerce platform)
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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 'Kimi San Bhopal Art' relationship with you in relation to this website. The term ‘KSBA’ or ‘us’ or ‘we’ refers to the owner of the website or the organisation Kimi San Bhopal Art. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes but is not limited to the design, layout, look, appearance, graphics and artwork.

Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All trademarks reproduced on this website which are not the property of or licensed to the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.